Can I use this product with others from the Nanogen range?

Yes, you can. All of the Nanogen products have been designed to be completely compatible to use with one another, and you will get optimum results from doing so.

Is it safe for me to use Hair Growth Factor Shampoo every day?

Yes, it is. Hair Growth Factor Shampoo has been formulated to be gentle enough for everyday use, but still powerful enough to leave your scalp and your hair clean and fresh.

Can I use this product whilst using Minoxidil or Finasteride?

Yes, you can. Hair Growth Factor Shampoo will not affect Minoxidil or Finasteride in any way.

How long will one bottle of Hair Growth Factor Shampoo last?

One bottle of Hair Growth Factor Shampoo will last around one month with daily use.

What kind of results should I expect?

Customers tell uss the shampoo creates a fresh and thoroughly clean feeling head of hair. You will also notice a reduction of dryness and flakes that you may be experiencing.

How long before I see results?

You should instantly notice a clean and comfortable feeling scalp after the first use.

Is it safe for me to use Hair Growth Factor Conditioner every day?

Yes, it is. The Hair Growth Factor Conditioner has been formulated to be gentle enough on your hair and scalp for everyday use.

Can I combine using the Growth Factor Conditioner with regular shampoo?

Yes, you can. Hair Growth Factor Conditioner can be used with other regular shampoos and still have good results. For optimum results Nanogen recommend that you use Hair Growth Factor Conditioner after Hair Growth Factor Shampoo.

Will the Hair Growth Factor Conditioner make my hair grow?

No, hair growth is not the primary concern that the conditioner is aiming to address. Hair Growth Factor Conditioner improves the appearance and the condition of your existing hair.

If I use Hair Growth Factor Conditioner every day, how long will one bottle last?

One bottle of Hair Growth Factor Conditioner will last around one month with daily use.

What is an Active Conditioner?

Most conditioners simply coat the hair to make it look smooth. Nanogen Active Conditioners have deep penetrating emollients to hydrate and nourish hair from within, leaving thicker, healthier hair with natural shine.

Can I use this product whilst using Minoxidil or Finasteride?

Yes, you can. Nanogen products will not have any effect on using Minoxidil and Finasteride.

Will using Growth Factor Conditioner affect the camouflage that I am using to disguise my hair loss?

Yes, Growth Factor Conditioner is designed to create the perfect surface for Nanofibres to bind to. Whereas some conditioners do have a detrimental effect on concealers, Nanogen conditioners are formulated to work in conjunction with Nanofibres and any other cosmetic concealer. The thickening effect that Growth Factor Conditioner has on your hair will also aid the camouflage products that you use by giving a more voluminous look to hair.

What kind of results should I expect?

Customers tell us their hair feels thicker and looks healthier.

How long before I see results?

Customers tell us their hair feels thicker and looks better after a few weeks.

Can I use the Hair Growth Factor Treatment Mask every day?

It is not recommended to use this product every day. Nanogen recommend using this product once per week to support other treatments that you are using. Although it is not unsafe to use this product daily, it is not recommended as the high concentration of active ingredients can weigh the hair down. More infrequent use gives the maximum benefit in terms of treatment effect.

Should I wash my hair with Hair Growth Factor Shampoo or a regular shampoo before using this product?

Yes, you should. Wash your hair as you normally would, with Hair Prepare or with another shampoo prior to applying the treatment mask.

Can I combine using the Hair Growth Factor Treatment Mask with a regular shampoo?

Yes, you can. Although Nanogen recommend that you use  Hair Growth Factor Treatment Mask after  Hair Growth Factor Shampoo, you will still see results from using the mask after any shampoo.

Should I condition my hair with Nanogen's conditioner or an ordinary conditioner before applying Growth Factor Mask?

Applying another conditioning product before using the treatment mask is definitely not necessary, although it wouldn't be harmful.

If I use Hair Growth Factor Treatment Mask once a week how long will it last?

One jar of Hair Growth Factor Treatment Mask will last around one month when used weekly.

What is an Active Conditioner?

Most conditioners simply coat the hair to make it look smooth. Nanogen Active Conditioners have deep penetrating emollients to hydrate and nourish hair from within, leaving thicker, healthier hair with natural shine.

Can I use this product whilst using Minoxidil or Finasteride?

Yes, you can. Nanogen products will not have any effect on using Minoxidil and Finasteride.

What kind of results should I expect?

Customers tell us their hair looks healthier, thicker and shinier.

How long before I see results?

Customers say their hair looks healthier and more voluminous looking after the first application.

What is the difference between Hair Growth Factor Conditioner and Treatment Mask?

The conditioner will help to add volume and thicken existing hair. The treatment mask contains high levels of well known active ingredients as an intensive nourishing and conditioning treatment.

Will using Growth Factor Treatment Mask affect the camouflage that I am using to disguise my hair loss?

Yes, Growth Factor Treatment Mask is designed to create the perfect surface for Nanofibres to bind to. Whereas some conditioners do have a detrimental effect on concealers, Nanogen conditioners are formulated to work in conjunction with Nanofibres and any other cosmetic concealer. The thickening effect that Growth Factor Treatment Mask has on your hair will also aid the camouflage products that you use by giving a more voluminous look to hair.

Do I rinse it out? How long do I leave it on for?

Yes, you do need to rinse out the treatment mask after 10 minutes or so. Leaving it on for longer won't cause any harm, but the intensive conditioning over a long period may weigh the hair down and leave it looking less healthy and natural.

Is it safe to use Hair Growth Factor Treatment Serum every day?

Yes, it is. Hair Growth Factor Treatment Serum is designed to be safe and effective when used once daily.

Should I wash my hair before I use Hair Growth Factor Treatment Serum?

You can wash your hair as normal when using Hair Growth Factor Treatment Serum, but you do not have to wash your hair before every application. Nanogen recommend using our Growth Factor Shampoo to get the scalp thoroughly cleansed for optimum treatment results, however you can use regular shampoos. Make sure your scalp is always dry before applying Hair Growth Factor Treatment Serum.

What if I accidentally apply too much or too little?

The glass pipette enables you to accurately measure how much product you are applying to your scalp. Always check that the total amount you are applying is 1 ml. If you are not sure how much product you have applied, we would recommend that you do not apply more product, instead wait until the next application time and then make sure you apply the full 1ml.

What if I miss a treatment?

If a treatment is missed then wait until the next application and continue with the next dose as normal. Do not apply more than 1ml, simply continue as if you had not missed a treatment.

Is it safe to use Growth Factor Treatment Serum whilst using Minoxidil, Finasteride or other topical treatments?

Yes, in fact Growth Factor Treatment Serum has been formulated not to affect other treatments. However we would suggest always consulting your GP when you begin using any medication.

What are the side effects of using Hair Growth Factor Treatment Serum?

There are no side effects with the Hair Growth Factor Treatment Serum. The drying effect of some other treatments is avoided as Hair Growth Factor Treatment Serum is a water based product and contains no alcohol.

How long before I see results?

Customers normally say they see an improvement after 4-6 months of continuous use. 

What kind of results should I expect? How do I know it is working?

Customers tell us that maintaining healthy hair growth gradually leaves them with thicker and healthier looking hair. It is difficult to measure your progress daily, and methods like counting the number of hairs you lose are not accurate so we don't recommend them, check how your hair looks and feels every few weeks instead.

How long should I use Hair Growth Factor Treatment Serum for?

As with all hair products Hair Growth Factor Serum doesn't have a permanent effect so ensure optimum results Nanogen recommend continuous use.

Are hair growth factors safe to use during pregnancy?

Nanogen Hair Growth Factor products are cosmetics safe to use at any life stage. However if you have specifc concerns please ask you GP or pre-natal specialist.

What is a Scalproller?

Nanogen's Scalproller is a treatment previously only available through Trichologists or Dermatologists. The 0.3mm & 0.5mm models have now made this treatment available for use at home. It is a cylindrical barrel with precision engineered titanium microneedles which penetrate the top layers of skin without causing damage or bleeding. This accurate and non-intrusive penetration allows much higher absorption of scalp treatments like Hair Growth Factor Serum.

How will Nanogen's Scalproller Work?

As you roll the roller over your scalp it penetrates the upper layers of skin. By opening the skin in this way you dramatically increase the penetration of any topical growth product.

Can I use the Scalproller more than once a day?

At first, the Scalproller is designed to be used once daily, and is far more intensive than any skin roller, using more than once daily may be possible after time, depending on the individual. If used more than once a day initially the Scalproller may cause more irritation than is aimed for, and even cause damage.

When using the Scalproller do I roll over each part of my scalp only once?

At first, use a single motion once over each area of scalp, rolling gently forward from the crown. This produces a controlled amount of irritation and avoids tangling the roller in longer hair. After time, individual users may prefer to roll in multiple directions.

Which needle length Scalproller should I use?

Nanogen's genuine Scalproller is available in 2 versions for home use. The 0.3mm version is recommended for patients with very thin hair or pain sensitive skin. A 0.5mm home version is available to ensure penetration even with thicker hair.

Will the Scalproller mark my scalp, cause redness, or cause pain or bleeding?

When used as directed, the Scalproller will only cause small or no marks, and the marks will fade in under a minute. Scalproller treatment may cause a flush to your scalp that will fade in a few hours, but no long-lasting redness. The Scalprollers made available for home use have sharp, durable titanium needles that do not cause appreciable pain or bleeding.

Do I use Nanogen's Scalproller over my whole scalp, or just the thinning area?

As the main aim of the Scalproller is to help topical hair loss treatments penetrate, you should use the Scalproller everywhere that you will apply your topical treatment. However using it elsewhere will certainly not do any harm.

Is this the same as other Skin or Derma Rollers?

No. Other skin rollers have different needle lengths, and are designed to be used for different purposes. Some claim they will work on Hair Loss, but Nanogen's Scalproller is the first specially designed for use on the scalp and for use every day. Skin rollers aren't made from titanium needles, so only the Scalproller can be reused intensively for 3-6 months.

Can I use a topical solution with the Scalproller?

Yes, the Scalproller is designed to be used with topical treatments to increase their absorption, you should still follow the guidelines on your topical treatments for their application.

When do I use a topical solution with the Scalproller?

You use the Scalproller first, to increase the penetration of the treatment, then the topical treatment. You should still follow the guidelines on your topical treatments for their application.

I use more than one topical solution, which should I apply first?
The same as you did before you used the Scalproller, you should still follow the guidelines on your topical treatments for their application.

How long will the Scalproller last for?

Even when used daily, due to its unique durable titanium microneedles Nanogen's Scalproller can last from 3-6 months.

How do I know when to replace my Scalproller?

There will be no visible signs of the sharpness deteriorating. After 3 months, if you begin to notice any increase in pain or inflammation while using the Scalproller, this is a sign the needles are becoming less sharp, and you need to replace it. After 6 months you should replace your Scalproller, even if you have not noticed a difference in pain or inflammation.

Is Nanogen's Scalproller Guaranteed to Work?

Like all Nanogen products, the Scalproller is manufactured and quality controlled to exacting standards. Unfortunately, due to regulations on handling of biological material, we cannot accept returns of a used Scalproller and so cannot refund the product.

Can I apply Growth Factor Hydrator more than once per day?

Yes, you can. You can apply Hair Growth Factor Hydrator at any time that your scalp feels uncomfortable. However, Hair Growth Factor Scalp Hydrator is primarily to be used after an application of alcohol or propylene glycol based treatments, when your scalp is feeling irritated.

Should I wash my hair before using Hair Growth Factor Scalp Hydrator?

You do not need freshly washed hair to apply Hair Growth Factor Scalp Hydrator, it is designed to follow an application of alcohol or propylene glycol based treatments.

Do I need to wash Hair Growth Factor Scalp Hydrator out of my hair, will it make my hair look greasy or feel sticky?

Hair Growth Factor Scalp Hydrator will not weigh your hair down or make it look or feel greasy. Hair Growth Factor Scalp Hydrator hydrates and soothes scalp, but also is a lightweight hair conditioner so alleviates dry and straw-like hair. Due to its lightweight formulation you can leave Hair  Growth Factor Scalp Hydrator in your hair until you would normally wash it.

How long will the effect last for after one application?

The cooling and calming effect of Hair Growth Factor Scalp Hydrator will last for several hours after application. However, the hydrating effect will help until the next application of alcohol or propylene glycol based treatments.

Will using Growth Factor Scalp Hydrator affect the camouflage that I am using to disguise my hair loss?

Allow  Hair Growth Factor Scalp Hydrator to dry before applying any Conceal & Style products. If Hair Growth Factor Scalp Hydrator has dried it will not affect Aquamatch, Nanofibres, or any other camouflage products.

What kind of results should I expect from Hair Growth Factor Scalp Hydrator?

Your scalp should feel more comfortable, cool hydrated and refreshed after an application of  Hair Growth Factor Scalp Hydrator.  Hair  Growth Factor Scalp Hydrator will also condition hair and alleviate dry hair caused by alcohol or propylene glycol based treatments.

How long before I see results?

You should feel the cooling and moisturising effect of Growth Factor Scalp Hydrator immediately after the first application.

If I stop using alcohol or propylene glycol based treatments can I still use Hair Growth Factor Scalp Hydrator?

Yes, you can. You can continue using Hair Growth Factor Scalp Hydrator even if you stop using your normal treatment, and you can still use the Hydrator.

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