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Pangaea Laboratories Ltd. reserves the right to vary these terms at any time.
To register with and use this site the details which you give us must be true. You will be responsible for your use of
this site and for your orders so please ensure that you keep your log-in details secure so that no-one else can misuse them.
All content of this web site is for information purposes only and no information provided by Pangaea Laboratories Ltd. is a
substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and
your healthcare practitioners. You should make sure that you carefully read all product packaging and labels prior to use. If
you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking
any new product, particularly if you are already using prescription medication or under medical care.
Certain content on this website is marked "for professionals only". This information is for medical professionals, and
should not be read or taken as advice by anyone else. Whilst every care is taken to ensure that information contained within
these sections is up to date and accurate, Pangaea Laboratories Ltd. cannot take responsibility for inaccuracies and omissions.
Medical professionals performing any procedures are accepting full responsibility for the patient and the outcome of their
treatment
All “Nanogen” products are guaranteed with a 30 day returns policy, if you wish to return a product within 30
days you agree to do so at your own expense, and Pangaea Laboratories Ltd. undertakes to refund you the full value of the
goods returned. The product “Nanocaps” has a 90 day returns policy, customers purchasing “Nanocaps”
can contact Pangaea Laboratories Ltd. at any time within 90 days for a refund of this product under the same terms listed
above.
Any external links on this web site are provided for your interest only and Pangaea Laboratories Ltd. has no control over
these sites and so no responsibility or liability for their content and the links do not imply any endorsement of content.
If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining
provisions shall not be affected.
This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which
Pangaea Laboratories Ltd. may accept or decline in its absolute discretion without having to give a reason.
With respect to the supply of “Nanogen” internationally, you understand that this supply is subject to the
control of the individual nation’s Border & Customs security, which may result in extra charges, delay or
non-delivery of your order. Pangaea Laboratories Ltd. cannot guarantee an exact delivery time of your order and in instances
where your order is seized by customs, and Pangaea Laboratories Ltd. will not be able to offer a refund for orders not
delivered or extra charges under these circumstances. You agree and understand that it is your responsibility to prepare for
any delays that may occur in obtaining your order from Pangaea Laboratories Ltd., and further that in the event of customs
seizing your order, the cost of the order will be borne by you in full.
These terms and conditions do not affect your statutory rights as a consumer.
All offers on this site are subject to availability and whilst stocks last.
Royal Mail 1st Class - £3.95
Royal Mail Special Delivery - £6.50
Royal Mail International Signed For - £8.00
Delivery Time:
All orders placed before 4.00pm Monday to Friday will be shipped the same working day, subject to stock availability. Should
there be any delay with shipping you will be notified by email of the expected despatch time.
Royal Mail 1st Class usually takes 2-3 days for delivery, but please allow up to 7 days from despatch.
Orders shipped on Royal Mail Next Day service will arrive the next working day by 1pm (Monday to Friday), a signature will be
required on receipt.
International signed for orders will also require a signature on receipt, and will take up to 10 working
days.
No-one there to sign:
If you are not available when delivery is attempted, a card will be left. Full instructions on arranging a redelivery or
collection will be on that card.
Discreet Packaging:
Orders are shipped in secure cardboard boxes. We ship in plain packaging to ensure your confidentiality. However, please note
“Pangaea Laboratories Ltd.” and our address will be on the box for return delivery purposes.
Returns
All Refunds are subject to the return of the product, even if fully used, to Pangaea Laboratories Ltd. For details and a returns
code please contact head office on +44 (0)20 8458 2500. Returning products without a returns code will cause a delay in your
refund being processed.
Pangaea Laboratories Ltd. takes the issue of online security very seriously. Below is information about some of the measures we
take to ensure that your experience with us is as safe as possible.
Compliance
Pangaea Laboratories Ltd. is compliant with the Payment Card Industry Data Security Standards (PCI DSS), which is the
internationally recognised standard of best practice in processing and storing payment card data.
Key Security Measures
Our IT systems are protected by firewalls, have the latest security updates, are not directly accessible from the internet
and monitored constantly.
All sensitive data (including payment card data and email addresses) are encrypted to industry best practice standards.
All our web pages where you provide us with data use SSL (Secure Socket Layer) 128bit encryption to read and write data
from our databases.
The SSL certificate is independently issued by Comodo and is your guarantee of security and authentication of our company.
Our database servers are held in a highly secure, permanently locked, location.
Your card details our never stored directly on our ordering system.
If you have any concerns about the security of your card details online, you can also order securely by telephone on
+44(0)20 8458 2500.
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