Terms & Conditions

• Pangaea Laboratories Ltd. reserves the right to vary these terms at any time.
  
  
• To register with and use this site the details which you give us must be true. You will be responsible for your use of this site and for your orders so please ensure that you keep your log-in details secure so that no-one else can misuse them.
  
  
• All content of this web site is for information purposes only and no information provided by Pangaea Laboratories Ltd. is a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare practitioners. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already using prescription medication or under medical care.
  
  
• All “Nanogen” products are guaranteed with a 30 day returns policy, if you wish to return a product within 30 days you agree to do so at your own expense, and Pangaea Laboratories Ltd. undertakes to refund you the full value of the goods returned. The product “Nanocaps” has a 90 day returns policy, customers purchasing “Nanocaps” can contact Pangaea Laboratories Ltd. at any time within 90 days for a refund of this product under the same terms listed above.
  
  
• Any external links on this web site are provided for your interest only and Pangaea Laboratories Ltd. has no control over these sites and so no responsibility or liability for their content and the links do not imply any endorsement of content.
  
  
• If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.
  
  
• This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which Pangaea Laboratories Ltd. may accept or decline in its absolute discretion without having to give a reason.
  
  
• With respect to the supply of “Nanogen” internationally, you understand that this supply is subject to the control of the individual nation’s Border & Customs security, which may result in extra charges, delay or non-delivery of your order. Pangaea Laboratories Ltd. cannot guarantee an exact delivery time of your order and in instances where your order is seized by customs, and Pangaea Laboratories Ltd. will not be able to offer a refund for orders not delivered or extra charges under these circumstances. You agree and understand that it is your responsibility to prepare for any delays that may occur in obtaining your order from Pangaea Laboratories Ltd., and further that in the event of customs seizing your order, the cost of the order will be borne by you in full.
  
  
• These terms and conditions do not affect your statutory rights as a consumer.
  
  
• All offers on this site are subject to availability and whilst stocks last.

All Refunds are subject to the return of the product, even if fully used, to Pangaea Laboratories Ltd. For details and a returns code please contact head office
on +44 (0)20 8458 2500. Returning products without a returns code will cause a delay in your refund being processed.

Pangaea Laboratories Ltd. takes the issue of online security very seriously. Below is information about some of the measures we take to ensure that your
experience with us is as safe as possible.

Pangaea Laboratories Ltd. is compliant with the Payment Card Industry Data Security Standards (PCI DSS), which is the internationally recognised standard
of best practice in processing and storing payment card data.

• Our IT systems are protected by firewalls, have the latest security updates, are not directly accessible from the internet and monitored constantly
  
  
• All sensitive data (including payment card data and email addresses) are encrypted to industry best practice standards.
  
  
• All our web pages where you provide us with data use SSL (Secure Socket Layer) 128bit encryption to read and write data from our databases.
  The SSL certificate is independently issued by Comodo and is your guarantee of security and authentication of our company.
  
  
• Our database servers are held in a highly secure, permanently locked, location.
  
  
• Your card details our never stored directly on our ordering system.

If you have any concerns about the security of your card details online, you can also order securely by telephone on +44 (0)20 8458 2500.