Coming direct to the manufacturer gives you the best service, the privacy,
and the security you need. Our 15 years’ experience serving Nanogen customers
means that only we know how important this is to you.


All card payments are processed by Sage Pay. We use them because they have the highest level of card data security available (PCI DSS level 1 Compliant),
which means you can shop with peace of mind as you are protected against fraud.

You can choose for your card details to saved by Sage Pay so you can check out quickly and easily
next time, but these details are never kept by us.

We only keep your delivery details and order history to help track orders, but this is all.
All your data is kept completely confidential, we never have, and never will share or sell your information to a third party.


Our 30 day money back guarantee applies to all our products,
please see the T&C’s for full details.
Try the product a few times, if you return it, we’ll give you the full product value back even if:

It’s empty
It’s the wrong colour (we can also swap colours free of charge)
You just don’t like it

Order directly from us today, there is no reason not to!


Nanogen understand you use fibres to conceal thinning hair, and it’s so effective many people live their lives with colleagues and even partners unaware of their secret. Therefore the fibres jar doesn’t mention hair loss or thinning hair anywhere, so you can keep it at work or in a handbag without worrying what people see.

We also use plain white boxes for shipping, with no branding visible on the outside, so you can rest easy and have the products delivered to your office. We take this so seriously that the returns address and even your bank statement will read “Pangaea Laboratories”, not “Nanogen”.

Our professional UK customer service team has years of experience working with thinning hair. Highly trained, professional and knowledgeable, many have first hand experience of hair loss so they can relate to any questions you may have.


We hate waiting for parcels. So any order you place before 16:00 GMT will be despatched the same working day. You’re not always there to sign for a parcel - so you can choose tracked or non-tracked services, and even Saturday delivery. After all, it’s your parcel.


Many of our customers are on business and only staying a short while. Speak to our customer services and we’ll arrange to have one of our discreet, unmarked boxes couriered and waiting at the front desk of your hotel on a specific day.

If you want your identity to remain completely hidden, we also routinely ship to agents, trusted makeup artists, and even stage doors, please just let us know how we can help.

What A-List customers say

Of course, we would love to advertise the many famous people who use Nanogen, however we know how important it is to be discreet. We are in contact with many celebrities and their offices who trust us to treat all personal details with the utmost privacy. We never reveal who our customers are without their express permission. If you are a celebrity, their agent or assistant, please feel free to contact us and be assured of absolute discretion at all times.

“Just a few shakes and I’m ready for the next take. It’s amazing. I really appreciate the discreet service.”

“I can't believe you same-day couriered to the sound stage. I’ve recommended you to co-stars!”

“Polite and helpful - using my agent’s name was a great suggestion thank you”


No finished Nanogen product has been tested on animals.

We strive to be environmentally friendly in everything we do, from reducing water consumption in production to avoiding printing in the office. We’re currently looking into new shipping boxes that are as strong, but use less cardboard.

Order online or call us now on +44 (0)208 458 2500